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How do I initiate a return?Updated 7 months ago

At L'Brise, we understand that sometimes things don't work out as planned, and you may need to return an item. We want to make this process as easy as possible for you. This article will provide you with a step-by-step guide on how to initiate a return, what our return policy entails, and how to contact us if you have any questions or concerns.


INITIATING A RETURN

To initiate a return, please email us at support@bleame.com within 30 days of delivery and provide your order number and reason for the return. Our team will review your request and approve your return, after which you may ship the item back to us. Please ensure that the item is in its original packaging and unused condition, and include your order number and shipping name in the return package to help us quickly process your return.


OUR RETURN POLICY

We offer a 30-day return policy for unused items that are returned in their original packaging. However, we cannot issue refunds for items that have been used, worn, or damaged through normal use or misuse. Customers are responsible for return shipping costs, except in cases where the item was damaged upon receipt. We do not reimburse shipping costs.


PROCESSING YOUR RETURN

Upon receipt of your return, it may take up to 10 business days for us to inspect the item/s. Once we confirm that all returned items are in good condition, please allow up to 40 business days from the date of refund confirmation for your refund to be processed. Please note that all refunds are processed in U.S. Dollar ($USD), the same as the original purchase, and customers are responsible for any fees associated with foreign currency transactions or exchange rates.


KEY TAKEAWAYS

  • Bleame offers a 30-day return policy for unused items in their original packaging.
  • Items that have been used, worn, or damaged through normal use or misuse are not eligible for a refund.
  • Customers are responsible for return shipping costs, except in cases where the item was damaged upon receipt.
  • All refunds are processed in U.S. Dollar ($USD), the same as the original purchase.
  • Customers may contact [email protected] for any questions or concerns about the return process.


FINAL THOUGHTS

At L'Brise, we strive to provide our customers with the best possible shopping experience. If you need to return an item, we want to make this process as easy and hassle-free as possible. We hope this article has provided you with all the information you need to initiate a return and understand our return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team at support@bleame.com. We are always happy to help you!

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