Return Policy - L'Brise HyperDRY™ Professional Hair DryerUpdated 2 hours ago
HOW TO INITIATE A RETURN
If you are not completely satisfied with your purchase and wish to initiate a return, please email us at [email protected]m within 60 days of delivery and provide your order number and reason for the return. Please note that all returns must be approved by our team before shipping the product back to us. Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in your return package to help us quickly process your return. Customers are responsible for return shipping costs, unless the item was damaged upon receipt.
RETURN - MORE THAN 30 DAYS
For return requests submitted after 30 days from the delivery date, returns may still be accepted provided that the item is in its original packaging and remains in good condition. In these cases, refunds will not be issued back to the original payment method, and customers will instead receive store credit equivalent to the order amount.
This policy allows us to continue honoring our 60-day return policy while helping protect against potential misuse of returns due to change-of-mind purchases.
INSPECTION PROCESS
Upon receipt of your return, it may take up to 10 business days for us to inspect your item/s. After we confirm that all returned items are in good condition, please allow up to 10 business days from the date we confirm your refund to process. If you do not receive your refund after we have confirmed it has been processed and successfully refunded, please contact your financial institution.
RESTOCKING/RETURN FEE
For returns requested due to change of mind, a restocking/return fee of $12.99 will apply and will be deducted from the total refund amount.
Please note that this applies to non-defective items that are returned in good condition. Returns that are not approved by our team, submitted outside of the eligible return window, or returned in used, damaged, or unsellable condition may be denied or subject to additional fees at our discretion.
NO REFUNDS FOR USED, WORN, OR DAMAGED ITEMS
We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.
CURRENCY OF REFUND
All refunds are processed in U.S. Dollar ($USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
FINAL THOUGHTS
At L'Brise, we strive to provide a fair and transparent Return & Refund Policy that balances customer satisfaction with the integrity of our business operations. We understand that there may be situations where a return is necessary, and we are committed to making the process as smooth and straightforward as possible for our customers.
To ensure fairness for both parties, we kindly ask customers to carefully review our return guidelines, including return eligibility, inspection timelines, restocking fees, and item condition requirements before initiating a return request. Returns must be approved by our team prior to shipment, and all items are subject to inspection upon arrival.
Our extended 60-day return window is designed to give customers added flexibility and peace of mind. However, to help prevent misuse of the policy due to change-of-mind purchases after extended use, returns requested after 30 days may be eligible for store credit only, provided the item is returned in its original packaging and good condition.