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Returns and RefundsUpdated 7 months ago

At L'Brise, we take pride in the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused items that are returned in their original packaging. However, we do not issue refunds for items that have been used, worn, or damaged through normal use or misuse. To help you better understand our Return & Refund Policy, here's what you need to know:


HOW TO INITIATE A RETURN

If you are not completely satisfied with your purchase and wish to initiate a return, please email us at [email protected] within 30 days of delivery and provide your order number and reason for the return. Please note that all returns must be approved by our team before shipping the product back to us. Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in your return package to help us quickly process your return. Customers are responsible for return shipping costs, unless the item was damaged upon receipt.


INSPECTION PROCESS

Upon receipt of your return, it may take up to 10 business days for us to inspect your item/s. After we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm your refund to process. If you do not receive your refund after we have confirmed it has been processed and successfully refunded, please contact your financial institution.


RESTOCKING FEE

If you return an item that is not approved by our team, without a valid reason, or is outside of the 30-day window, we reserve the right to charge a restocking fee of up to $30 of the purchase price.


NO REFUNDS FOR USED, WORN, OR DAMAGED ITEMS

We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.


CURRENCY OF REFUND

All refunds are processed in U.S. Dollar ($USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.


REVIEW OUR POLICY

Please note that we reserve the right to modify our Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use L'Brise™ products, customers are indicating their acceptance of this Return & Refund Policy.


KEY TAKEAWAYS

  • We offer a 30-day return policy for unused items that are returned in their original packaging.
  • We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.
  • To initiate a return, please email us at [email protected] within 30 days of delivery and provide your order number and reason for the return.
  • Customers are responsible for return shipping costs, unless the item was damaged upon receipt.
  • Upon receipt of your return, it may take up to 10 business days for us to inspect your item/s.
  • All refunds are processed in U.S. Dollar ($USD), the same as the original purchase.
  • Please note that we reserve the right to modify this Return & Refund Policy at any time.


FINAL THOUGHTS

In summary, our return and refund policy is designed to ensure that customers are satisfied with their purchases while also protecting our business from fraudulent or abusive returns. We understand that sometimes items may need to be returned, and we strive to make the process as easy as possible for our customers. However, it is important to note that we have specific guidelines for returns and refunds, including a 30-day window for returns, the requirement that items be in unused condition and returned in their original packaging, and the potential for restocking fees. We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse, and customers are responsible for return shipping costs. While we aim to process refunds as quickly as possible, it may take up to 40 business days for us to confirm and process a refund. We appreciate our customers' understanding and support of our Return & Refund Policy.

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