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What should I do if I need to make changes or corrections to my shipping address?Updated 7 months ago

At L'Brise™, we know how important it is for our customers to receive their orders accurately and on time. Accurate shipping details are crucial to ensure that your order is delivered to the correct address and in a timely manner. Here are some important tips to ensure that your shipping details are accurate when placing an order with us.


VERIFY YOUR SHIPPING DETAILS AT CHECKOUT

It is the customer's responsibility to double-check and ensure that their shipping details are accurate and complete at the time of checkout. Please ensure that you provide the correct street address, apartment/unit number (if applicable), zip code, and phone number. This helps us ensure that your order is delivered to the correct address.


ADDRESS VERIFICATION EMAIL

At L'Brise, we want to make sure that your order arrives at the correct address and in a timely manner. If there are any system-detected address issues, our customer support team will send an email within 3 business days of your order being placed to verify your shipping details. We ask that you respond to this email within 24 hours to confirm or update your shipping address. Failure to respond within this time may result in the cancellation of your order. So, please make sure to keep an eye out for our emails and respond to them as soon as possible.


VERIFY YOUR SHIPPING DETAILS IN ORDER CONFIRMATION EMAIL

When you place an order with us, we send an order confirmation email to the email address you provided. In this email, we ask that you verify your shipping address and request that you email us at support@lbrise.com within 6 hours of placing your order if there are any changes or corrections needed. Please make sure to check your order confirmation email and let us know if there are any corrections or changes to be made.


CHANGES TO SHIPPING DETAILS AFTER 24 HOURS OF ORDER PLACEMENT

While we understand that mistakes can happen, please note that any changes to shipping details after 24 hours of placing an order may not be accommodated, as the order may already be in the shipping process. So, it's crucial that you double-check your shipping details as soon as possible to avoid any delivery delays.


KEY TAKEAWAYS

  • Accurate shipping details are crucial to ensure that your order is delivered to the correct address and in a timely manner.
  • Verify your shipping details at checkout and in the order confirmation email.
  • Respond to our address verification email within 24 hours to confirm or update your shipping address.
  • Changes to shipping details after 24 hours of placing an order may not be accommodated.
  • Double-check your shipping details as soon as possible to avoid any delivery delays.


FINAL THOUGHTS

At L'Brise, we strive to make sure that our customers receive their orders in a timely and efficient manner. By taking the time to double-check your shipping details and responding to our address verification emails, you can help ensure a smooth delivery process. If you do notice any errors or need to make any changes to your shipping details, please don't hesitate to reach out to us as soon as possible. We're here to help!

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