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What should I do if I receive a damaged package?Updated 7 months ago

As much as we take pride in the quality of our products and the careful packaging we provide to ensure that they are in perfect condition, packages may sometimes be damaged during transit by courier companies. In this article, we'll guide you on what to do if you receive a damaged package from L'Brise.


REPORTING THE ISSUE

  • If you receive a package that appears to be damaged, please follow these steps:
  • Take photos of the packaging, including any dents, tears, or damages.
  • Contact the courier company as soon as possible to report the issue.
  • Send us an email at [email protected] with the same photos of the packaging, and we'll do our best to assist you.

Please note that if you fail to report the issue immediately, it may affect our ability to assist you effectively.


OUR REFUND POLICY

It's essential to understand that any damage caused by courier handling falls outside of our refund policy. We cannot control how the courier handles the package once it leaves our facilities. However, we do appreciate your understanding in this matter, and we will do everything we can to assist you in resolving any issues with damaged packages.


TIPS TO AVOID DAMAGED PACKAGES

Although we take every measure to ensure that our products are packed securely, there are still some tips to avoid damaged packages:

  • Choose the right courier company that has a good reputation for handling packages carefully.
  • Inspect the package immediately upon receipt and take photos of the packaging before opening it.
  • If you notice any damage to the package, do not accept it, and instead, ask the courier to return it to us.


KEY TAKEAWAYS

  • If you receive a damaged package, take photos of the packaging, report the issue to the courier company immediately, and send us an email with the same photos.
  • Our refund policy does not cover damage caused by courier handling.
  • To avoid damaged packages, choose the right courier company, inspect the package upon receipt, and do not accept it if you notice any damage.


FINAL THOUGHTS

We understand that receiving a damaged package can be frustrating, and we apologize for any inconvenience this may cause. While we take every precaution to ensure that our products are well-packed and of the highest quality, we cannot control how the courier handles them once they leave our facilities. We appreciate your understanding in this matter and are committed to doing everything we can to assist you in resolving any issues that may arise. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing L'Brise, and we look forward to serving you again in the future.


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