All articles

What should I do if I received a package with missing or incomplete items?Updated 7 months ago

We apologize for any inconvenience caused if you have received a package with missing or incomplete items. At L'Brise, we strive to ensure that all our customers receive their orders in full and in good condition. If you have received a package with missing or incomplete items, here is what you can do.


CONTACT US WITHIN 48 HOURS

If you receive a package with missing or incomplete items, please send an email to support@bleame.com within 48 hours of receiving the package. In the email, provide your order number and details of the missing or incomplete items. This will enable us to resolve the issue as quickly as possible.


SHIPPING SEPARATE PACKAGES

Depending on our inventory and stock, we may ship products separately. If this is the case, you will receive separate shipping confirmation emails for each package, each containing its own tracking number. Rest assured that we will cover the shipping costs for any missing or incomplete items.


REFUND FOR MISSING OR INCOMPLETE ITEMS

If we are unable to provide a replacement for the missing or incomplete items, we will issue a refund for the affected items. The refund will be processed using the original payment method you used when placing the order. The refund amount will include the cost of the missing or incomplete items, as well as any shipping fees associated with those items.


KEY TAKEAWAYS

  • If you receive a package with missing or incomplete items, contact us within 48 hours of receiving the package at [email protected].
  • Provide your order number and details of the missing or incomplete items in the email.
  • We may ship products separately, and you will receive separate shipping confirmation emails for each package.
  • We will cover the shipping costs for any missing or incomplete items.
  • In some cases, we may not be able to provide a replacement for the missing or incomplete items and will issue a refund instead.


FINAL THOUGHTS

We strive to provide the best possible customer experience, and that includes making sure that you receive your orders in a timely and complete manner. If you do receive a package with missing or incomplete items, please don't hesitate to reach out to us at support@lbrise.com. We are committed to resolving the issue as quickly as possible and ensuring that you are satisfied with your experience shopping with us.

Was this article helpful?
Yes
No