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What should I do if my package is lost or stolen?Updated 7 months ago

As a valued customer of L'Brise, we understand that receiving a lost or stolen package can be a frustrating experience. We apologize for any inconvenience this may have caused and want to do our best to assist you in resolving the issue. In this article, we will provide you with information on what to do if you have experienced a lost or stolen package and how we can help you in this situation.


HOW L'BRISE CAN ASSIST YOU

If you have experienced a lost or stolen package, we understand how frustrating it can be. Unfortunately, once we hand over the package to our courier partners, it is out of our control. However, we are committed to helping you as much as possible.

Please contact us at support@bleame.com if you experience any issues with your package. We will do our best to assist you in resolving the issue. We will also contact the courier company on your behalf to follow up on the claim and provide updates.

It's important to note that Bleame is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.


HOW TO FILE A CLAIM WITH COURIER COMPANY

We recommend that you also reach out to the courier company directly to file a claim for your lost or stolen package. Most courier companies have a claims process for lost or stolen packages, and they may require additional information from you to complete the process.

To file a claim with the courier company, you will need to provide them with the following information:

  • Your name and contact information
  • The tracking number for the package
  • The date the package was shipped
  • The shipping address
  • The value of the package

Once the claim is filed, the courier company will investigate the issue and determine if they are liable for the lost or stolen package. If the claim is approved, the courier company may offer a reimbursement or a replacement package.


PREVENTION TIPS

While we cannot control everything during the shipping process, there are a few things you can do to help prevent lost or stolen packages:

  • Provide accurate shipping information: Please double-check your shipping address before submitting your order. If you notice an error, please email us at support@lbrise.com within 6 hours after ordering to make any corrections.
  • Consider package insurance: If you are shipping a valuable item, you may want to consider purchasing package insurance through the courier company. This can provide additional protection in case the package is lost or stolen.
  • Track your package: Most courier companies offer tracking information for your package. This can help you keep an eye on the package and ensure it arrives at its intended destination.


KEY TAKEAWAYS

  • If your package is lost or stolen, please contact us at support@lbrise.com for assistance.
  • You should also file a claim with the courier company directly to help track down the missing package.
  • L'Brise is not responsible for lost or stolen packages during the shipping process, but we will do everything we can to assist you.
  • To prevent lost or stolen packages, please double-check your shipping information, consider package insurance, and track your package.


FINAL THOUGHTS

In conclusion, we understand how frustrating it can be to experience a lost or stolen package. While we cannot guarantee the safe delivery of your package once it is handed over to our courier partners, we will do everything in our power to assist you in resolving the issue. This includes contacting the courier company on your behalf and offering a replacement package, depending on the situation. We ask customers to verify their shipping address and report any errors within 6 hours after ordering, as well as file a police report in the event of a lost or stolen package. We appreciate your understanding and cooperation in helping us ensure that your packages are delivered safely and securely.


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